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常見問題
Frequently Asked Questions

Booking

/ Booking /

    Q1.Can confirmed booking be cancelled or amended?
  • Yes, All confirmed bookings can be cancelled or amended, however, please refer to policy below,
    - FREE OF CHARGE 3 days prior of your arrival date.
    - 50% CHARGE of the 1st night if cancel/amend the booking 1-2 days prior arrival date.
    - 100% CHARGE of the 1st night if any cancel/amend/no show on the arrival date.
    Q2.What payment method do you have?
  • We provide various payment method.
    Money transfer (For those who do not have credit card)
    Credit cards are accepted for Taiwan Traveler Card / MASTER / VISA / JCB / UnionPay / American express / Alipay / APPLE PAY / JKOPAY
    Q3.What if I do not have credit card?
  • You may phone us for making the reservation. Once the booking is made, NK will send you the banking transfer account by phone. Please completed the money transferred within deadline. Informed us the last 5 digital number of your account.
    Once NK confirmed the payment, the reservation is in confirmed status.

    Q4.Booking payment and authorization?
  • When making a booking, you will provide a valid credit card/debit card, which we make a pre-authorization 10 days before check in.

    A 'pre-authorization' is not a charge, The guests’ issuing bank/credit card company holds the pre-authorized
    amount temporarily from the available balance of the card holder’s account for the hostel to use.

    Pre-authorization can be cancelled upon your check in, if you decide to pay cash or different card,
    The amount taken from the first credit/debit card normally takes 2-3 working days to be
    released back to your card by your own issuing bank or credit card company. (Taiwan issuing bank)
    For international issuing banks may take longer up to 7-14 working days. (Outside of Taiwan)
    Q5.Can add extra bed in room?
  • Extra bed is provided for those who booked
    【Buddy Room / Family Room / Friends for 6 / Classic Room / Deluxe Room】
    EXTRA PERSON FEE: NTD500 / per person / per night / includes breakfast.

    ** Due to the limited size of the room, Extra bed cannot be placed in Mini Room **
    ** Extra bed is subject to availability, please make the request when booking made **
    Q6.What's NK Child Policy?
  • NK Hostel welcome all children travels with parents.

    If child NEED extra bed:
    - NTD500 / Per Night - Age ABOVE 7 year-old
    - NTD300 / Per Night - Age BELOW 7 year-old

    If child DO NOT need extra bed:
    - Free charge for child who shared with existing bedding (under age of 7)
    - Free child mattress for the child below 7-year-old only

    As a kids friendly hostel, we provide below facility for children:
    Baby bathtub, Bedguard, Bottle sterilization pot, high chair,

    == Please contact NK Hostel when making the booking ==
    Q7.Can the children stay in a Single Cube?
  • We accept children at age of 7 or above to stay in a single cube when accompanied by an adult (one child allow in one cube only). For a better environment for all guests, we DO NOT accept children under the age of 7 stays in the cube.

Check-in

/ Check-in /

    Q1.what's NK Hostel Policy
  • - Guests under age 18 must have parent or guardian permission to stay.
    - For guests who booked Single Cube, no eating and drinking inside the dorm, only allow water.
    - To respect other guests, please keep your voice down after 11 p.m.
    - Smoking is prohibited throughout all indoor areas of the hostel with fine NT2000-10000
    (Smoking is available at the 5th floor & 14th floor balcony)
    - No Pets! We strictly forbid gambling, stealing, drug taking or prostitution in hostel.
    - NK reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room during your stay or for any items that are missing when you check-out.
    Q2.Any deposit require?
  • Room rate is including the city tax, service tax and cleaning fee.
    We do not require any deposit fee upon check-in.
    Q3.What's check-in time & Check-out time?
  • Check-in time: 15:00 PM
    Check-out time: 11:00 AM
    Q4.Can I early check-in?
  • Early check-in is subjected to room availability upon arrival. However, the supplement may require and depending on the room type you've booked.
    Q5.Do you provide breakfast?
  • NK provide COMPLIMENTARY self-service buffet breakfast from 7:30-10:00 a.m., 7:30~10:30 a.m. during Saturday and Sunday morning. (extended 30 minutes)

    ** During weekend and national holiday, there will be 2 sessions of breakfast due to high demend of guests **
    ** If your room package is room only, you may pay supplement at front desk for breakfast **

    (Please help to return the dishes back to RETURN AREA after finished)
    Q6.Do you provide cleaning service?
  • To reduce energy waste and environmental pollution, NK Hostel will not provide cleaning services on its own initiative.

    For guest who stayed in dorm bed:
    NK will not change the quilt, bed cover and towels. If you have the needs, please inform NK receptionist, we will change for you accordingly. However, there will be extra charge for the changing item.

    For guest who stayed in the individual room:
    Please hang the cleaning tag outside of the room before 4PM.
    Q7.Can we keep luggage in the hostel??
  • NK provides free luggage storage before check-in and after check-out.

Check-out

/ Check-out /

    Q1.Can we Late check-out?
  • Check-out time: 11:00 AM. You may request late check-out until 14:00 PM. However, the supplement may require and depending on the room type you've booked. FEE: NTD200 / hour / room ; NTD50 / hour / bed
    Please return your room card when check-out at Front desk. Penalty will be NTD300 / per card, if you don't return or lost the room card.

Facilities & Service

/ Facilities & Service /

    Q1.What's Shared bathroom?
  • For guest who booked NK Single Cubes, Buddy Room, Family Room and Friends room for SIX, which are located at outside of the room at same floor.
    Shared bathrooms are including SEPARATED MEN / WOMEN shower room featured with the changing area and shower stall cubicle, and toilet area.

    What AMENITIES in shared bathroom: TOTO Bidet Washlet, washing basins, Bath Gel, Shampoo, Conditioner, cotton bud and Hair dryers.

    ** For Single Dorm bed guests, we do not provide toothbrush and cup. ,Please kindly ask reception if require.**
    Q2.What other extra services do we provide?
  • / Delivery & Taxi Service / Private airport & tour transfer / Instant noodles, beverages and beers at NK Bar / Copy and fax Service / Fan & Mobile transmission line rental / Souvenir Service / Bicycle rental / Iron & Iron board rental /

    Child facilities: baby bathtub / Bottle sterilization pot / Bed guard / Mattress / High chair
    * Limited availability of Child facilities. Please inform NK when you make the reservation.
    Q3.Do you provide airport transfer?
  • Yes, please refer details at "Location Page"